Shining Light on Solar
Koi Energy's In-Depth Frequently Asked Questions
Degree is Valuable
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General Information
Why should I consider switching to solar energy?
Solar energy offers numerous benefits, including reduced electricity bills, energy independence, lower environmental impact, and increased home value. However, solar does not make sense for everyone so the Koi Energy team will let you know so we save each other time.
How does solar energy work?
Solar panels work by converting sunlight into electricity using photovoltaic cells. When your panels produce more electricity than you use, the excess energy is sent to the utility grid and credited to your account, functioning like a battery.
Koi Energy sizes your system to match your energy needs, guaranteeing surplus energy generation to cover your usage. If your solar system produces more energy than you consume, you can significantly reduce your energy bill, with only the equipment costs remaining.
How do I qualify for solar?
Not every home or homeowner is eligible for our process. We are committed to providing transparent and honest guidance throughout your journey with us.
Typically, qualifying homes should meet the following conditions:
1. You must be a homeowner.
2. Your property should have good sun exposure.
3. A credit score of 640 or higher is recommended.
Our team of Solar Advisors will guide you through the qualification process and assess your specific situation.
Why should I choose Koi Energy for my solar installation?
At Koi Energy, we take a unique approach to solar installation. As a broker, we work for you to find the best solar installers in your area, ensuring you have a range of options tailored to your needs.
No more one-size-fits-all solutions – we give you the power to choose the right installer and system for your home. With Koi Energy, you'll get unbiased guidance, competitive pricing, and the freedom to make the best decision for your solar journey.
Assessment and Suitability
Is my house suitable for solar panels?
Not every home is suitable for solar. Our team of trained individuals and engineers will assess your roof to determine if you can capitalize on solar.
How do I know if solar panels are a good fit for my energy needs?
Koi Energy's experts will evaluate your energy consumption, roof orientation, local weather patterns, expected future energy use, and much more to recommend the optimal solar system size. After analyzing, we will just let you know if installing solar or a battery doesn't make sense. Upload your utility bill and we will do the rest.
Will solar panels work in my location's climate and weather conditions?
Solar panels can work effectively in various climates. Our industry leading software will analyze the weather patterns before recommending any system.
How can I determine the right size of the solar system for my home?
The right solar system size depends on your energy consumption. The good thing is, you do not have to do anything! Koi Energy's experts will analyze your energy usage patterns to recommend an appropriate system size.
Can I install solar panels if my roof is old or needs repairs?
Every solar installer we vet out will perform a site survey to determine the life left on a roof. If the roof is very old, we can present options to bundle both solar and the roof while saving you money.
Process and Timeline
What is the process of getting solar panels installed on my home?
Navigating the solar journey with Koi Energy is simple and efficient:
1. Begin by entering your details and sharing your utility bill on our website.
2. A dedicated Koi Energy specialist will connect with you to conduct a comprehensive home and energy assessment. This evaluation will enable us to tailor a customized energy plan to suit your unique requirements.
3. We'll compile quotes from our trusted network of top-rated installers in your area. You'll have the opportunity to review and compare these options during an informative Zoom call.
4. Once you've made your selection, our team and the installer will seamlessly manage the entire process – from site survey and permitting to installation and system activation. You can rest assured that our experts will handle the technical aspects, requiring minimal involvement from you as a homeowner.
How long does it typically take from signing up to installation?
While timelines vary, Koi Energy can offer a 60-day installation guarantee for qualifying projects. Most installations are completed in two to three months. Activating the system will take another one to five months, depending on your location and system equipment.
Will I need to be home during the installation process?
While scheduling the installation, a dedicated team will assess whether your presence at home is necessary during the process.
How long will the installation crew be at my house?
Installing teams usually finish their work in 6 to 8 hours. However, for more complex installations, it might extend over multiple days. If that occurs, the scheduling team will provide you with clear timelines.
If your installation goes beyond a single day, the installation team will not always complete the following day. The team will work with you for this scheduling confirmation to work with your schedule.
What happens after installation is complete?
Once the solar system installation is complete, an inspection with your local municipal authorities will be arranged. Upon successful inspection, the installation company will obtain permission to operate from your utility provider. Once this approval is secured, your system will be activated, and you'll start realizing energy savings!
This process can take one to four months depending on the AHJ and utility provider.
Investment Options
How much does a solar panel system cost?
The cost varies based on factors like system size, equipment, and installation complexity. Koi Energy will provide you with a personalized quote to compare.
What financing options are available for solar panel installation?
Koi Energy offers various financing options, including outright purchase, financing, and leases. Financing or leasing your system helps make solar energy accessible without upfront costs.
Can I add the cost of a solar installation to my mortgage?
In some cases, you may be able to finance solar installations through certain mortgage lenders. Discuss this option with a Koi Energy expert or your referral partner.
Savings & Incentives
Are there any government incentives or tax credits for installing solar panels?
Yes, homeowners can benefit from the federal solar Investment Tax Credit (ITC) that offers up to 30% tax credit on the system's cost. Talk with your accountant to see if you qualify.
How does the federal solar tax credit work?
If you choose to own the system (cash and financing options), you can receive a tax credit up to 30% of the system's value from the federal government. But remember, it all depends on your tax situation and liabilities if you can claim it. Koi Energy can not give tax advice and can not promise the credit. We recommend contacting your tax professional to determine if you are eligible.
What are the savings opportunities?
An average homeowner can reduce their energy bills by 10-30% without any out of pocket costs. How does this work? Instead of paying your electric company's increasing rates, you're investing in an asset on your roof that generates your electricity. This switch guarantees you a fixed payment for electricity, much like locking in the low gas prices of 2013 for life.
System Details
What types of solar panels and inverters does Koi Energy use?
Koi Energy collaborates with a network of carefully selected installers in your area, ensuring that you have access to high-quality solar solutions. Our partners exclusively employ premium tier-1 solar panels, top-notch inverters, and cutting-edge batteries. One of our experienced professionals will be able to guide you through each option and recommend the best option for your needs.
Are the solar panels you use reliable and long-lasting?
Absolutely, the solar panels we use come with a robust 25-year warranty. This warranty underscores their durability and long-lasting performance, providing you with peace of mind that your solar investment is built to last.
How does system monitoring work? Can I track my energy production?
Once your system is installed and activated, you'll gain the ability to effortlessly monitor your system's daily production. Upon activation, you will be sent an email complete with clear instructions and login credentials to get you started.
What is the benefit of solar batteries? Do I need one?
Determining if you need a solar battery can be complex. It depends on factors like your location, energy goals, and grid reliability. Rest assured, Koi Energy will never recommend a battery if it isn't essential for your energy needs. Our experts assess these elements to help you make an informed decision, ensuring your solar system aligns perfectly with your requirements.
What happens when I produce more energy than I use?
Any excess energy produced by your solar system will be stored in a battery or returned to the grid for a credit on your next electricity bill.
How do I get credited for my energy production?
You will automatically be credited for your energy production depending on your local utility's net metering program.
Installation and Maintenance
What is the process of installing solar panels on my roof?
1. Begin with a consultation and home energy audit by a Koi Energy expert.
2. Review multiple quotes and options from vetted local installers on a Zoom call.
3. Once you've chosen your system, the installer proceeds with a site assessment, system design, permitting, and installation.
4. After inspections, your system is activated and ready to generate clean, affordable energy.
Do I need to prepare my home for the installation?
In most cases, there's no need for homeowners to take any specific actions before the solar installation. If any exceptions arise during the process, you will be promptly informed, ensuring a smooth transition to solar power for your home.
Will I need to replace my roof before installing solar panels?
Every situation is different and a Koi Energy expert will give their recommendation based on your situation. If your roof is nearing the end of its lifespan, replacing it before going solar might be beneficial to avoid potential complications down the road. Experts will assess your roof's condition during the audit and site survey to provide you with the best guidance.
How often do solar panels require maintenance?
Once installed, very little maintenance besides cleaning is required. It is recommended to clean panels every six months.
What if there's an issue with my solar system's performance?
In the event you encounter any performance issues with your solar system, you can easily contact your installer to have your system diagnosed to resolve any issues. The details on how to do this will be given to you during your consultation.
Homeowners Association Approval
Do I need approval from my Homeowners Association (HOA) to install solar panels?
You generally do not need HOA approval for the installation of solar panels. In many markets, legal regulations prevent HOAs from obstructing your solar installation.
However, it's advisable to comply with local HOA rules and regulations to prevent any potential fines or neighborly disputes.
What if my HOA denies my solar panel installation request?
Most HOA's are excited and do not have issues with solar panel installations. In most regions, legal provisions are in place to ensure that HOAs cannot unduly obstruct your solar installation. If your HOA denies your request for any reason, please contact your Koi Energy representative. We will provide you with valuable information to assist you in appealing the decision.
Additionally, we can explore the possibility of modifying your solar system design to align with your HOA's requirements.
Warranties and Guarantees
What warranties are offered with the solar panel system?
Each installer has a different warranty package which will be presented to you during your consultation. The packages can include a 60-day install guarantee, manufacturer warranty, workmanship warranty, performance guarantees, roof protection warranties, 24/7 system monitoring, and/or Pearl Certification. The goal is to ensure the long-term reliability of your solar system.
Is there a warranty for the installation work and roof penetrations?
Each of our installers provides a comprehensive roof and workmanship warranty for your peace of mind. Moreover, the installation of solar panels actually enhances the protection and structural integrity of your roof. So not only do you benefit from clean energy, but your roof also gains additional strength and durability.
What is Pearl Certification?
Pearl Certification is the standard for homes that go above and beyond to keep you comfortable, healthy, and save energy. Pearl aims to be the CARFAX of home improvements by validating work done by contractors for homeowners. The certificate is transferable to any new home buyers and can help reassure new home buyers of the quality of their solar system. Consult with a Koi Energy Advisor to determine if there is a Pearl Certified installer in your area.
Post-Installation Support
What happens if I have questions or issues after my solar panels are installed?
You will receive a point of contact, a phone number, and an email to communicate with if any questions or issues arise.
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